very convenient mobile website version, i play here using my iphone

I spent months playing their games and earned over $100 but was never able to withdraw it because the website went down. I tried reaching out via their message feature multiple times and never got a response back. It's been over a month now. If someone from the company reaches out to me and helps me resolve this I will be more than happy to change my rating. However, as of now I don't understand why this site is still rated above 1 star as the website literally doesn't work.

the casino is great

I will give this app 5 starsBecause of their perfect features And the app is easy to navigate

I honestly can’t believe how difficult this casino has made it for me to self-exclude. In my experience, their “responsible gaming” policies feel completely meaningless because no one actually follows them.I first reached out through live chat, where I was told they “can’t close accounts” and that I needed to call support instead. So I called, only to be told that I needed to use live chat. When I went back to chat, they repeated again that they cannot help with self-exclusion. It felt like being stuck in an endless loop where no one takes responsibility.I’ve now sent three emails requesting self-exclusion, and I haven’t received a single reply. Not even an acknowledgement.For a company that advertises responsible gaming, my experience has been the complete opposite. I’ve tried repeatedly to follow their process and protect myself, but it feels like they’re making it as hard as possible.I’m extremely disappointed and genuinely concerned that a casino in 2025 can still handle self-exclusion this poorly. I will not be using this site again, and I strongly urge others to be cautious.EDIT: They wrote all this back, but know that I have yet to receive any email back from them after a week and my account is still fully active :)