•The Good- I enjoy the games, AMOE easy and self explanatory •The Bad- Redemptions went from 72hours, 7 business days to 14, 30, 60 and now 90 business days…meaning SIX months to receive your redemption. IF they pay out. I am waiting on $800. First redemption was from 9-17. I do not play on there anymore. I will give a different site my money and time.
1295 people found this review useful
First and foremost; All their 5 star ratings are fake and paid. This casino is far from a 5 star experience. Once you win and they know you have a pending withdrawal, they will request the most weird documents in order to “verify yourself”. Of course, in the meantime they hope that you lose your winnings.For some reason, the so called “verification department” takes up to 72 to review a document, and sometimes even 96 hours. In my case, it has been 100+ hours (i stopped counting, 1 full week), even though the promised me, that deadline would be today. Surprise, surprise - it wasn’t. Useless. Disgraceful.The customer support is unprofessional, arrogant and useless and when informing that legal action will be taking towards their site, they threaten to close your whole account. Also, they claim to have “Special Conditions” for certain bets, that somehow goes AGAINST their ordinary Terms and conditions, so be aware when sportsbetting. All outcomes will always turn out in their favour. It’s disgusting.I have been playing for 10 years now, and even the most sketchy and dodgy site haven’t treated me this bad, hence why I also have to make this review. Please STAY AWAY, trust me!!!So, everyone, please listen to MY review and not the paid bots. This casino will literally drain either your wallet or your time (worst case, both) and they are ruthless doing so. STAY AWAY, for god’s sakeIMPORTANT INFORMATION: If anyone else struggle with the service from this site, reach out to a lawyer and contact MEIC (Ministerio de Economía, Industria y Comercio), as they are based in Costa Rica and they can help you with regulating, and possible and finally punishing Betgem.io for their behavior.
1482 people found this review useful
The vibe here is just right. Cool games, cooler staff, and the coolest players. TG.Casino is my happy place!
3396 people found this review useful
Really professional and they have contact with lots of casinos. Really great website and excellent service. At first I was skeptical and didnt have high hopes, but they contacted the casino I had an issue wirh and resolved my problem.
8033 people found this review useful