I had a issue with a casino site, (unpaid winnings)I contacted Casino guru, they listened to my side of the argument and had made attempts to reach the casino site, they stayed with me checking up on updates and kept trying to establish contact with said site. The matter finally got resolved even tho the casino site never acknowledged the complaint from casino guru I believe if never reached out for help there would be a very good chance I would still be trying to collect my winnings.

Great choice of slots. overall good site

The website interface seems clear and user-friendly at first glance. It's something I've been looking for in every bookie. I can surf the toolbar section with my finger, meaning trouble-free operation. I appreciate simplicity.

I recently submitted a formal complaint to CasinoGuru regarding Bino.bet, after waiting several weeks for a €3,996 withdrawal that is still stuck on “pending”. Despite multiple emails, Bino.bet continues to respond with vague excuses like “please wait” or “we are processing it,” but nothing ever happens.With my complaint, I included clear evidence: screenshots of the pending withdrawal, email conversations, and the exact dates involved.I’ve read many positive stories from other players who had their issues resolved through CasinoGuru, which gives me confidence that they take these cases seriously and genuinely try to help.I’ll update this review based on how things progress, but for now: huge respect to CasinoGuru for offering a platform where players can be heard. We truly need this in the online casino world.

I received my 100% casino bonus right after signing up. The platform is secure and the wagering terms were fair.